RETURNS

Products may only be exchanged or refunded if they are found to be damaged or defective.

DAMAGED IN TRANSIT / DEFECTIVE PRODUCTS

If the product is damaged or defective you have the right to enter a claim.

HOW TO ENTER A CLAIM

Please contact us as soon as you discover the fault. We will first try to replace the product
but if we are unable to replace the product then we will refund you in full. When we have received the defective product and the
claim has been approved, you will be informed via email and a replacement product will be sent to you. The shipping cost of
returning products will be compensated by COVERCHORD.com. In the case of a full refund the initial shipping costs will also
be compensated by COVERCHORD.com.

CONDITIONS

Damaged or defective products must be returned unworn, unwashed, complete with all original tags and/or packaging.
Return packages must be sent with a trackable insured service. We cannot take responsibility for items lost or damaged in
the return transit. If returning an item from outside of Japan the package must be marked 'RETURNED GOODS' to avoid any
customs charges. COVERCHORD.com is NOT responsible for any return customs charges made.