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Terms and Conditions
TERMS AND CONDITIONS

COMPANY INFORMATION

This website www.COVERCHORD.com and our registered domain are owned by vendor Inc. Japan.

CONFIRMATION

By agreeing to these terms and conditions and confirming your order, a binding agreement is entered into. Once we have received your order, you will be sent an automatic email confirming your order. In the case that the stock level was incorrect at the time of receiving the order we reserve the right not to deliver. Should an order be placed for a mis-priced item we are under no obligation to provide the goods to you at the incorrect price, even after we have sent you the order confirmation or dispatch confirmation. Should we not be able to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

PAYMENT METHODS

Payment must be made through credit or debit card. We will not charge your credit or debit card until we dispatch your order. Payment is accepted through the following credit/debit cards:

・VISA
・MASTERCARD
・JCB
・AMERICAN EXPRESS
・DINERS

For orders within Japan COD payment is also possible through the Japanese language version of the site. For assistance with this please contact us.

PRICES

Delivery charges are not included in the prices. We reserve the right to adjust incorrect prices. Prices shown on the site are in Japanese Yen. All prices include Japanese consumption tax.

TRADE MARKS

The trade marks and logos displayed on this website are registered and unregistered trade marks of COVERCHORD.com. No individual or entity may use, reproduce or authorize the use of or reproduction of any trademark or logo on this site without prior written permission.

MODIFICATION

COVERCHORD.com reserves the right to alter any of the policies, terms and conditions at any time. You acknowledge that you shall become bound to the current version of the terms and conditions and it is your responsibility to be aware of the current version each time you use the website.

DELIVERY INFORMATION

SERVICES

We ship worldwide via EMS international express registered mail service. Deliveries within Japan will be dispatched by YAMATO TRANSPORT Co.,ltd.
Your order will be dispatched within 1-3 days of receiving your order. There are some cases where orders may be delayed due to factors out of our control. COVERCHORD.com is not responsible for any delays and/or damage caused in-transit by the postal service, courier or customs agencies.

CHARGES

International shipping charges are dependent on the weight of the package and its destination. At the time of placing your order your exact shipping charges are not able to be calculated. You will be informed of the exact shipping charges via email prior to dispatch of your order. To help you get an idea of how much your shipping will cost, please view our International Shipping Charges Table.

All deliveries within Japan cost JPY525.

CUSTOMS

Any customs or import duties charged once a delivery reaches its destination country is the responsibility of the customer. Unfortunately, we have no control over these charges and cannot tell you in advance what the cost would be, because customs policies and import duties vary widely around the world. If you would like to know how much your duties will be on an order, you should contact your local customs office.

DELIVERY STATUS

When your order leaves our warehouse you will receive a tracking number via email which you can use to track your order.

RETURNS

Products may only be exchanged or refunded if they are found to be damaged or defective.

DAMAGED IN TRANSIT / DEFECTIVE PRODUCTS

If the product is damaged or defective you have the right to enter a claim.

HOW TO ENTER A CLAIM

Please contact us as soon as you discover the fault. We will first try to replace the product but if we are unable to replace the product then we will refund you in full. When we have received the defective product and the claim has been approved, you will be informed via email and a replacement product will be sent to you. The shipping cost of returning products will be compensated by COVERCHORD.com. In the case of a full refund the initial shipping costs will also be compensated by COVERCHORD.com.

CONDITIONS

Damaged or defective products must be returned unworn, unwashed, complete with all original tags and/or packaging. Return packages must be sent with a trackable insured service. We cannot take responsibility for items lost or damaged in the return transit. If returning an item from outside of Japan the package must be marked 'RETURNED GOODS' to avoid any customs charges. COVERCHORD.com is NOT responsible for any return customs charges made.

PRIVACY POLICY

We take your online safety and the security of your information very seriously. This policy outlines how we handle that information.

What information do we collect?

Through this website you are able to order products, make requests for information and register to receive materials. The kinds of information we collect on these pages are your name, postal address, email address and phone number. We DO NOT collect credit/debit card information. This data is handled securely by a third party payment processor. None of your credit/debit card information is stored anywhere on this site.

How do we use you your information?

The information you provide about yourself when placing an order is used only to complete that order. This information is not shared with any third parties except where it is necessary to complete/deliver that order.

We use email addresses provided to answer emails we receive. Your email address is not used for any other purpose and is not shared with any third parties.

You can register for updates on new products, sales, restocked items, services and information. Information provided when registering for these updates will not be used for any other purpose other than to provide the requested information. You can unsubscribe from these updates at any time.

We may use non-identifying aggregate information to better design our website and services but will never use or share the personally identifiable information provided to us in any other way without also providing you an opportunity to opt-out of such unrelated uses.

How can you access and edit your account information?

You can access all your personal information that we collect online and maintain by logging into your account with the email address and password you created when you registered with us.

To ensure your privacy and security is protected at all times we take reasonable steps to verify your identity before granting access to certain parts of the site. In such cases you may be asked to log in a second time.

If you have any questions or concerns at all regarding these privacy policies, please contact us through the inquiries form.