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TERMS AND CONDITIONS

COMPANY INFORMATION

This website www.COVERCHORD.com and our registered domain are owned by vendor Inc. Japan.

CONFIRMATION

By agreeing to these terms and conditions and confirming your order, a binding agreement is entered into. Once we have received your order, you will be sent an automatic email confirming your order. In the case that the stock level was incorrect at the time of receiving the order we reserve the right not to deliver. Should an order be placed for a mispriced item we are under no obligation to provide the goods to you at the incorrect price, even after we have sent you the order confirmation or dispatch confirmation. Should we not be able to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

BILLING INFORMATION VERIFICATION

All billing transactions are handled by a secure third party payment processor. Customers using a credit card for the first time on the site will be asked to provide verification. This would be in the form of a scan or photograph of a government issued ID or credit card used at the time of purchase, with sensitive information / numbers blocked out. This procedure is for first time credit card transactions only and will not be required for any future purchases.

PAYMENT METHODS

COVERCHORD accepts payment via the following credit/debit cards:

・VISA ・MASTERCARD ・JCB ・AMERICAN EXPRESS ・DINERS

COVERCHORD accepts the following alternative payment methods:

・Paypal
・Amazon Pay
・Rakuten Pay
・PayPay
・Shop Pay
・Google Pay
・Apple Pay
・Cash on Delivery*

*For deliveries within Japan, payment by Cash on Delivery is possible but only through the Japanese language version of the site. For assistance with this please send us a message through the inquiries form.

MODIFICATION

Once an order is submitted, COVERCHORD is not responsible for ensuring that it can be modified or cancelled prior to shipment. To request a modification or cancellation of your order, please contact us via the inquiries form as soon as possible. Be advised that all orders placed for SALE ITEMS are final sale and not eligible for modification, cancellation or return once submitted. Please note that COVERCHORD is unable to bundle separate orders into the same shipment.

SHOPPING CART/CHECKOUT

Items in your shopping cart are not put on hold and will be secured only upon completion of checkout. Please note that items placed in your shopping cart may go out of stock in the case that other orders for the same item are completed before checkout.

PURCHASE LIMITATIONS

Some products such as limited edition items, have a limit on the number of items that can be purchased per person. Relevant products will be indicated on the product page. We reserve the right to cancel the purchase of any items if the payment for that item falls under the following categories:
・Orders from multiple accounts that appear to be from the same person (e.g. using the same or similar names, addresses, or registration of unused phone numbers).
・Orders that appear to be placed by a BOT.
We do not guarantee or bear any responsibility for any damage, loss, or disadvantage caused by order cancellation.

BACK IN STOCK NOTIFICATIONS

To be notified when an item comes back in stock, please select the “Notify Me When In Stock” button on the product page and enter your email address*. You will be automatically contacted by email as soon as the item becomes available.
*This is not a pre-order function. Out of stock items are unable to be reserved in advance.

PRICES

Prices shown on the site are in Japanese Yen. We reserve the right to adjust incorrect prices. All international deliveries are exempt from Japanese consumption tax. For deliveries shipped within Japan, a 10% consumption tax fee will be added. Prices do not include delivery charges.

COVERCHORD REWARDS PROGRAM

1 COVERCHORD Point = 1 yen, available for use on any qualifying COVERCHORD purchase.
Points earned are equal to 3% of the value of each item purchased.
You will not earn points on the value of any shipping, tax, duty or associated fees.
COVERCHORD Points are valid for one year from the date of your last purchase.
If you return or cancel an entire order, any COVERCHORD Points earned in that order will be deducted.
If you return or cancel part of your order, the pending COVERCHORD Points for the returned/cancelled item(s) will be deducted.

TRADEMARKS

The trademarks and logos displayed on this website are registered and unregistered trademarks of COVERCHORD. No individual or entity may use, reproduce or authorize the use of or reproduction of any trademark or logo on this site without prior written permission.

SERVICES

International deliveries are shipped via DHL EXPRESS WORLDWIDE. For territories / instances where delivery by DHL EXPRESS WORLDWIDE is not possible, shipments will be dispatched using Express Mail Service (EMS). Shipments within Japan will be delivered by YAMATO TRANSPORT Co.,ltd. Deliveries are dispatched within 1-3 days of receiving your order. There may be cases where deliveries are delayed or cannot be delivered to specific countries and regions due to factors out of our control. COVERCHORD is not responsible for any delays and/or damage caused by the courier or customs agencies.

CUSTOMS

When ordering goods from COVERCHORD internationally, your order may be subject to import duties and/or taxes. COVERCHORD is not responsible for any charges incurred in the recipient's country from customs, duties or taxes. COVERCHORD has no control over these charges and cannot tell you in advance what the cost of duties will be. If you would like to know how much your duties will be on an order, please contact your local customs office.

CHANGES TO TERMS & CONDITIONS

COVERCHORD reserves the right to alter any of the policies, terms and conditions at any time. You acknowledge that you shall become bound to the current version of the terms and conditions and it is your responsibility to be aware of the current version each time you use the website.

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日本語